Terms and Conditions — Drouto Bharat
1. Introduction
Welcome to Drouto Bharat ("Drouto," "we," "us," "our"). These Terms and Conditions govern your access to and use of the Drouto mobile application and website (droutoindia.com). By registering, browsing, or placing an order, you agree to be legally bound by these Terms.
2. Scope of Services
Drouto is a multi-category e-commerce marketplace connecting local and enterprise sellers with customers across the following categories:
Food & Packaged Goods
Electronics & Electrical Appliances
Fashion & Beauty
Baby & Kids' Products
General Merchandise & Lifestyle Goods
Drouto acts solely as an intermediary marketplace facilitator connecting independent sellers with buyers, and is not the manufacturer or direct seller of listed products unless explicitly stated.
3. User Eligibility & Registration
Users must be at least 18 years old to register or transact. You agree to provide accurate registration details (name, phone number, delivery address) and are responsible for maintaining the confidentiality of your account credentials.
4. Order Placement & Pricing
All prices are listed in Indian Rupees (INR ₹) inclusive of applicable taxes, unless stated otherwise. A full breakup of item price, delivery charges, and any other applicable fees will be shown before checkout. Orders are confirmed only upon acceptance by the seller.
5. Payments
Payments can be made through authorized third-party payment gateways or Cash on Delivery (COD), where eligible. Drouto does not store your card, CVV, or net-banking credentials.
6. Cancellation, Returns, Refunds & Exchange
Food orders cannot be cancelled once preparation has started.
Non-perishable items may be returned or exchanged within the timeframe specified in our Refund Policy, provided the item is damaged, defective, or incorrect.
Refunds, once approved, will be processed to the original payment method within the timeframe stated in our Refund Policy.
Cancellation charges, if any, will not be imposed on consumers unless equally borne by Drouto for unilateral cancellations.
7. Delivery
Estimated delivery timelines are shown at checkout and may vary due to seller processing time, location, or unforeseen circumstances. Drouto will make reasonable efforts to notify users of significant delays.
8. Delivery Partner Conduct
All delivery partners are required to maintain professional and respectful behavior with customers. Drouto maintains a zero-tolerance policy toward misconduct, including rude behavior, harassment, demanding extra payment, or mishandling of goods. Complaints can be reported via the Help Desk or support@droutoindia.com with the order ID, and will be investigated with appropriate action taken against the concerned partner.
9. Prohibited Items & Legal Action
Listing, selling, or attempting to trade illegal, stolen, counterfeit, hazardous, or unauthorized products is strictly prohibited. Violators will have their accounts terminated, pending payouts withheld, and may face civil/criminal proceedings including referral to law enforcement.
10. Seller Obligations & Fair Practices
Sellers must ensure that product descriptions, images, and advertisements accurately reflect the actual characteristics of goods sold. Drouto prohibits misleading advertisements, fake reviews, and undisclosed promotional charges by any seller on the platform.
11. Intellectual Property
All trademarks, logos, and content on the Drouto app/website are the property of Drouto or its licensors and may not be used without prior written permission.
12. Limitation of Liability
Drouto acts as a marketplace facilitator and is not directly liable for manufacturing defects, quality issues, or disputes arising from third-party products sold through the platform, except as required by applicable law.
13. Grievance Redressal
In accordance with the Consumer Protection (E-Commerce) Rules, 2020, Drouto has appointed a Grievance Officer to address consumer complaints:
Grievance Officer: Rubil Mondal
Email: supportdroutobharat@gmail.com
Contact Number:9064430483
Address:Village & Post: Chandpur
P.S.:Nowda
District: Murshidabad
State: West Bengal, India}
All complaints will be acknowledged within 48 hours and resolved within 1 month of receipt, along with a trackable ticket/complaint ID.
14. Governing Law & Jurisdiction
These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in West Bengal, India.
15. Changes to These Terms
Drouto reserves the right to modify these Terms at any time. Continued use of the app after changes constitutes acceptance of the revised Terms.