Refund Policy for Drouto Bharat
Effective Date: August 17, 2026
Website: https://web.droutoindia.com
At Drouto Bharat, we are committed to providing a transparent and customer-friendly shopping and delivery experience. This Refund Policy outlines the terms and conditions for order cancellations, returns, and refunds across all product categories offered on our platform.
1. Fresh Fruits, Prepared Food & Groceries
Cancellations: Prepared food orders from partner restaurants cannot be cancelled once cooking or order preparation has commenced. Grocery and fresh fruit orders can only be cancelled before dispatch.
Refunds: Refunds for food, fruits, and groceries are applicable strictly if:
The wrong item was delivered.
Items were completely missing from the delivery package.
Food or fresh produce was delivered in a spoiled, damaged, or unhygienic condition (photographic/video evidence required at the time of delivery).
2. Infant & Baby Food (0+ Months Onwards)
Non-Returnable Category: For hygiene, safety, and health reasons, baby food, infant formula, and nutritional supplements are NON-RETURNABLE and NON-REFUNDABLE once delivered with intact seals.
Refund Exception: Refunds or replacements will only be considered if an expired product or physically damaged outer package is received and reported immediately upon delivery.
3. General Merchandise (Fashion, Cosmetics, Sports Goods, Electronics, Toys & Gifts)
Includes Men's & Women's Fashion, Cosmetics, Imitation Jewelry, Sports Goods, Toys, Gift Items, Consumer Electronics, Household Plastics, and Appliances.
Damaged or Defective Items: If you receive a defective, damaged, or incorrect item, you must report it to Drouto Customer Support within 24 to 48 hours of delivery along with photographic or video proof.
Return Eligibility: Eligible non-perishable products must be returned unused, in their original packaging, with all tags and accessories intact.
Non-Refundable Items: Personal care items, opened cosmetics, used innerwear, and customized gift items cannot be returned due to health and safety standards.
4. Refund Processing & Timelines
Online Payments: Approved refunds for orders paid via credit/debit card, UPI, net banking, or online payment gateways (e.g., Razorpay) will be credited back to the original payment source within 5 to 7 business days.
Cash on Delivery (COD): Refunds for eligible Cash on Delivery orders will be transferred via direct bank transfer or credited to the user's Drouto App Wallet after account details are verified.